Refund Policy｜松壳 Today

songke.today Refund Policy

Effective date: October 8, 2026

Thank you for choosing songke.today (website: https://songke.cloud, referred to below as “this website” or “we”). So that you can use our services with confidence, we have set out the refund policy below. This policy applies to all paid digital service orders completed on this website through a third-party payment provider (Dodo Payments).

Our core promise: songke.today’s core service (the 60-second questionnaire plus Reset plan generation) requires no payment and no sign-up: the questionnaire and Days 1–3 of the plan are available without payment. The full plan (Days 4–7) is a paid digital service, and if you are not satisfied with any paid digital service, you can request a refund at any time.

1. Scope

This refund policy applies to the following paid scenarios (all of them digital services or content, with no physical goods involved):

Paid advanced Reset plans and customized reports;
Paid digital content (such as herbal tea recipe collections and food-and-lifestyle e-books);
Subscription services (such as monthly or annual membership);
Other digital content and online services provided by songke.today.

2. Full refund within 7 days if you are not satisfied

For our paid digital services, we promise a full refund if you are not satisfied, requested within 7 days of successful payment.

Eligibility: the order is within 7 days, and you are not satisfied with the service or content (no elaborate reason required).
Even if you have already viewed it: even if you have already viewed the plan or downloaded the content, we still offer a full refund as long as the request is within 7 days.
Refund method: returned to the original payment method (if you paid through Dodo Payments, the refund goes back to the original payment account).

We do not want songke.today to become a burden for you. If you feel the plan is not right for you, or it has not met your expectations, we respect your choice.

3. Cases where refunds are not available

Requests made after the 7-day refund window set out in this policy;
Incorrect orders placed for reasons of your own (such as duplicate orders), although we will still help you resolve them, and the 7-day window still applies;
Users who breach this website’s Terms of Service, or who engage in bad-faith refund requests, fraud or abuse (such as repeatedly buying and requesting refunds within a short period);
Service delays or interruptions caused by force majeure (such as natural disasters, policy changes or network outages).

4. How to request a refund

Please follow these steps:

Step 1: email us at wuhp@live.com, or submit your request through the contact form on this website.
Step 2: please include your order number, payment time, payment amount, payment method and reason for the refund (a brief note is enough).
Step 3: we will review your request and reply within 1–2 business days of receiving it.
Step 4: once approved, the refund is returned through the original payment channel.

A quick note: to speed things up, please make sure you provide complete information with your request and keep your email or contact details reachable. If information is missing, we may need extra time to verify it with you.

5. How long refunds take to arrive

Processing times depend on the payment channel and are usually as follows:

Dodo Payments: within 1–3 business days of approval, back to the original payment account;
Credit card: 3–7 business days after approval (depending on your card issuer’s processing time);
Other payment methods: subject to the actual processing time of the relevant channel.

If you have not received your refund after the timeframes above, please first check with your card issuer or payment provider. If the issue remains unresolved, please contact us again.

6. Exchange rates and fees

If your order was paid in a foreign currency (such as USD), the refund will be issued in the original payment currency. Any difference caused by exchange-rate fluctuations, and any fees the payment provider may charge, are refunded or not at the payment provider’s discretion, and songke.today has no control over this. Thank you for your understanding.

7. Refunds for subscription services

If subscription services (such as monthly or annual membership) are launched in the future, the following rules apply:

Within 7 days of the subscription taking effect, you may request a full refund if you are not satisfied;
After 7 days, refunds are calculated in proportion to the unused days;
If you have used the subscription content for a full billing cycle and are not satisfied, you can contact us to explain the situation and we will consider it on a case-by-case basis.

8. Dispute resolution

If you disagree with the outcome of a refund, please raise it with us first so that we can try to resolve it amicably. If we cannot reach agreement, both parties agree to submit the dispute to a competent people’s court or arbitration institution in the place where the operating entity of songke.today is located.

9. Policy updates and how to contact us

We may update this Refund Policy from time to time. The updated version will be posted on this page, together with a revised “effective date”. If you have any questions about this Refund Policy, please contact us through the contact form on this website or by email at wuhp@live.com.

songke.today · Live longer. Live well.

Refund Policy